Effective Date: October 13th, 2024
At Eco Living Store, we strive to provide high-quality products that meet our customers’ expectations. However, we understand that sometimes products may not meet your needs, and we want to ensure that you are satisfied with your purchase. Below is our Refund Policy:
- Return Window
You may return products within 30 days of delivery. To initiate a return, please contact us at bsilitonga@gmail.com within the return window.
- Eligibility for Refund
To be eligible for a refund, products must be in their original condition, with all tags and packaging intact. Products that are damaged, used, or altered in any way may not be eligible for a refund.
- Refund Process
To initiate a refund, please contact us at bsilitonga@gmail.com with your order number and reason for return. We will respond with instructions on how to proceed. Please allow 5-7 business days for processing.
- Refund Amount
We will refund the full amount of the product, minus any shipping fees.
- Shipping Fees
You are responsible for the cost of return shipping, unless the product is defective or was sent in error.
- Defective Products
If a product is defective or was sent in error, we will provide a prepaid return shipping label and a full refund, including shipping fees.
- Refund Methods
Refunds will be issued in the original payment method, unless otherwise agreed upon.
- Exceptions
Please note that some products may have special return policies, which will be indicated on the product page.